Disputes or Errors

Any customer wishing to dispute a charge, or in the case a user error has been made, should contact the third party service provider directly. Information to contact this company will be printed on your receipt, or it can be obtained from a customer service representative. The City of Bastrop cannot accept, process, or resolve any dispute arising from the use of this pay option.

Acceptable Credit/Debit Cards

At this time only Visa, MasterCard, American Express, and Discover cards are accepted using this service.

Additional Charges

The Third Party Service Provider does charge you a convenience fee to process your payment by credit/debit card. This amount is determined by the amount of the payment you are making. It will automatically be calculated into your total before your payment is processed. This fee is paid directly to the Third Party Service Provider for its service.

Utility Payment Processing

You must have your utility account number to process your credit/debit card payment online. Please be sure that you enter the UTILITY CUSTOMER’S NAME as it appears on the Utility Bill. The information page must be filled out in its entirety and the information given must be the information as it appears on your credit/debit card billing. A daytime contact telephone number must be provided should a problem or question arise that requires the City of Bastrop to contact you. Failure to submit all required information will result in your transaction being declined by the Third Party Service Provider.

Utility Payment Policy

Partial payments will not exempt you from penalty or disconnection. All payments are entered in "real time" as they are paid and will be treated as such.

Bills are due in full on the 10th of the month. If you process a payment after 6:45 a.m. on the 11th day of the month your account will incur a penalty.

The bill and penalty amount is then due on the 20th of the month. If you process your payment after 6:45 a.m. on the 21st your account is considered disconnected and additional fees apply.

Making Payments over the Telephone

City Representatives can assist you when paying via the telephone. You must have all of the appropriate information for your credit/debit card payment for it to be processed by our representatives. You will be given a confirmation number for your transaction. Listed below you will find contact information for the City’s Utility office.

City of Bastrop Customer Service and Contact Information

Representatives for the City of Bastrop are available to assist you Monday through Friday 7:00 a.m. - 4:30 p.m., except holidays.  Please contact the appropriate office for which you are making payment. Customer Service Representatives may provide assistance only within the guidelines set forth by this agreement and the City's Utility Service Policy. Customer Service Representatives are not authorized to negotiate any of the terms of this Agreement or of the Service.

Listed below you will find the telephone numbers for assistance in using this payment method.

• Utility Department (512) 321-3941 or metro # (512) 303-1486 Fax (512) 321-0957

Disclaimer as to the Service

THE CITY OF BASTROP IN ANY EVENT SHALL NOT BE LIABLE NOR ACCOUNTABLE FOR ANY DAMAGES OR LOSSES (WHETHER DIRECT OR INDIRECT) RESULTING FROM A DELAY OR ANY OTHER TRANSMITTAL OF A MESSAGE VIA THE SERVICE, WHETHER ARISING FROM USER ERROR, MALFUNCTION OF EQUIPMENT, NATURAL IMPEDIMENTS, NETWORKING IMPEDIAMENTS AND/OR INACCURATE OR INCOMPLETE INFORMATION, FAILURE BY YOU TO HAVE SUFFICIENT FUNDS AVAILABLE ON YOUR ACCOUNT, OR BY ANY OTHER CAUSE, AND BY USING THE SERVICE YOU UNDERSTAND THE POSSIBILITY OF THE SAME AND AGREE TO THIS. IN NO EVENT SHALL THE CITY OF BASTROP OR THE THIRD PARTY SERVICE PROVIDER BE LIABLE FOR DAMAGES THAT EXCEED THE TOTAL FEES YOU PAID.

THOUGH EVERY ATTEMPT IS MADE TO PROVIDE ACCURATE AND TIMELY INFORMATION ON OUR WEB SITE, THE SERVICE IS PROVIDED “AS IS" WITHOUT WARRANTY OF ANY KIND, AND NO WARRANTIES, EXPRESSED OR IMPLIED, ARE MADE IN RESPECT TO THE SERVICE AND SUCH INFORMATION. THE CITY OF BASTROP AND THE THIRD PARTY SERVICE PROVIDER DO NOT WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATIONS REGARDING THE USE OF OR THE RESULTS OF THE USE OF THIS SERVICE IN TERMS OF CORRECTNESS, ACCURACY, RELAIABILITY, OR OTHERWISE, AND DO NOT WARRANT THAT THE USE OF THE WEB SITE AND THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE. THE CITY OF BASTROP AND THE THIRD PARTY SERVICE PROVIDERS EXPRESSLY DISCLAIM ANY WARRANTIES NOT STATED HEREIN. YOU AGREE THAT THE SERVICE IS NOT A CONSUMER GOOD FOR PURPOSES OF FEDERAL OR STATE WARRANTY LAWS.